Gridniva service agreement
Terms of Service
Last updated: 28 July 2026
These Terms explain the conditions for accessing and using Gridniva to collect, organize, review and monitor subcontractor compliance information across construction projects.
1. The Gridniva service
About Gridniva
Gridniva is a cloud-based subcontractor compliance management platform designed for contractors and construction companies. The service helps customers collect, organize, review and monitor documents connected to their projects and subcontractors.
Customer responsibility
Gridniva supports document collection and review workflows. It does not independently certify a subcontractor, determine whether a legal or contractual requirement has been satisfied, or replace the customer’s professional judgment and verification.
2. Account responsibilities
Your Account
You must provide accurate and current account information as well as responsible for updating this information when it changes. You are responsible for protecting your login credentials and for activity performed through your account by people whom you authorize to use it.
Passwords must not be shared with unauthorized people.You must notify Gridniva promptly if you reasonably believe that your account, email address or password has been accessed or changed without authorization.
Account security
Gridniva may temporarily restrict access when reasonably necessary to investigate suspected unauthorized use, protect stored information or maintain the security of the service.
3. Information stored in Gridniva
Customer Data and Documents
You retain ownership of the documents, files, , project information and other content that you or your authorized users provide through Gridniva.
You give Gridniva permission to host, process, display and transmit this information only as reasonably necessary to operate, maintain, secure and support the service.
You are responsible for ensuring that the information you provide is accurate, that you are authorized to upload and manage it, and that its collection and use through your account is appropriate for your business activities.
You must not upload unlawful content, malicious software or information that you do not have permission to collect, store or share.
Permanent deletion
When you confirm a permanent deletion operation, the information identified in the confirmation message will be permanently removed and will not be recoverable. You are responsible for exporting any records that you need before confirming the deletion.
4. Operating the service
Service Availability and Security
Gridniva uses reasonable technical and organizational measures intended to protect accounts and information processed through the service.
We work to keep Gridniva available and functioning reliably. However, access may occasionally be interrupted by maintenance, upgrades, third-party service disruptions, security work or circumstances outside our reasonable control.
Gridniva may introduce, modify or discontinue features when reasonably necessary to improve the service, address security concerns or maintain compatibility. Where a change would materially affect customers, we will make reasonable efforts to provide appropriate notice.
Keep your own essential records
Customers should retain appropriate copies or exports of records that are essential to their business continuity, contractual obligations or internal recordkeeping.
5. Ending or restricting access
Suspension and Termination
You may stop using Gridniva at any time. If you want your account to be closed, you may contact Gridniva support using the contact details provided in these Terms.
Gridniva may temporarily restrict or suspend access when reasonably necessary to investigate suspected unauthorized activity, prevent harm, protect stored information, maintain the service or respond to a material breach of these Terms.
Gridniva may terminate an account for a serious or repeated breach of these Terms. Where appropriate and reasonably practicable, we will provide notice and an opportunity to correct the issue before termination.
Export important information
Before closing an account or permanently deleting records, you should download or export any documents and audit information that your business needs to retain.
Account closure does not automatically reverse permanent deletion actions that were previously confirmed. Information remaining after account closure will be handled according to the applicable Privacy Policy and any valid retention requirements.
6. Changes to this agreement
Updates to These Terms
Gridniva may update these Terms when the service changes, new features are introduced, security practices are updated or other operational changes make an update necessary.
When an update materially affects customers, we will make reasonable efforts to provide notice through Gridniva, by email or through another appropriate communication method. The effective date displayed at the top of this page will also be updated.
Your continued use of Gridniva after updated Terms take effect means that you agree to the revised Terms. If you do not agree, you should stop using the service and contact support regarding account closure and data export.
7. Support and questions
Contact Gridniva
If you have questions about these Terms, require assistance with your account or need to report suspected unauthorized access, contact Gridniva support.
support@gridniva.com